Refund and Unlimited e-Mail Package Policies.
If for any reason you are not satisfied with a service you purchased you can receive a refund, with the following stipulations:
If within 5 days of the Initial Consultation (60 minutes) phone call the client wishes to stop service of the Sleep Programs(s) they will receive a full refund excluding $250.00 for the initial time spent talking with the client about their case (minus the fifteen minute consultation fee) and the materials, website access, forms sent in the initial "Welcome to Sleep Cadets" email and all Paypal fees (initial payment and refund) if purchased through Paypal. This refund will happen within 30 days of the initial 60 minute phone call. Refunds on a service will only be issued once per service. All purchases will be refunded back to the original credit card on which services were purchased and /or through Paypal. Unused consulting services on any program will not be partially refunded. Consulting services are non-transferable to another party. Consulting services are non-transferable to another party. Quick Help individual phone consultations (15 minute, 30 minute or 60 minute) will not be refunded.
The Sleep Programs can be paused once per package for a maximum of 4 weeks for illness, traveling, etc. Should it go beyond 4 weeks, the package will be transferred to an email only package (2 weeks left = 2-email package; 3+ weeks left = 4-email package). Should you want to reinstate the your Sleep Program past 4 weeks, you may pay a one-time reactivation fee of $60 to update your Sleep Program. If there is less than half the package remaining, packages will not be paused for all circumstances.
If you have any questions about our refund or policies, please contact us. We have no problem clarifying our policies.
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